means the service provider, NoMissedCallsUSA.com
means an individual, company or organisation at whose application the company
agrees to provide a service to under the terms of this agreement.
means the contract and understanding between the company and the client
to which these terms and conditions apply for the duration that any services
content of this agreement shall apply in relation to any services ordered
by the client from the company.
first payment required in order to commence service will be the one-off
setup fee. Calls taken for the client will be invoiced/billed in arrears
on the 1st of the month and payment is due upon receipt by Credit/Debit
card, within seven (7) days of the invoice date. The client agrees to deliver
at least five (5) calls to the company per month per number/line or pay
company reserves the right to invoice and request payment before the 1st
of the month in cases where the clients’ billing threshold / pre-defined
credit limit has been exceeded due to higher than usual usage.
invoices/bills will be delivered by email. Any disputes should be made
within 24 hours of receiving the invoice/bill, after which, all invoices/bills
company reserves the right to charge an administration fee of $10.00 per
invoice/bill for late, failed or non payment. The company may also suspend
all or part of the provision of services to the client, withholding caller
details/information until payment has been received.
prejudice, the company reserves the right to request a deposit from the
client (from $20+) which would be held for the duration service is provided.
This will be refunded in full subject to all invoices being settled. A
deposit would normally be requested if the client fails to pay any monies
due to the company on time, or should following a review of the client,
their status is deemed as higher than usual risk.
company aims to setup all new client services/accounts as quickly as possible
(within 24 hours) after confirmation of cleared funds of the relevant fees
company endeavours to answer all incoming calls that come into the switchboard
in a timely manner, normally within the first three rings. On rare occasions,
where an unexpected and/or unusually high volume of calls come in, the
company may take longer than normal to answer and in extreme cases, this
may result in some calls being missed.
the client wishes to make changes to their service and/or account with
the company, this should be put in writing to: firstname.lastname@example.org.
The company aims to action such requests as quickly as possible (within
24 hours). Minor changes to services and/or accounts are free, however,
major changes (such as, but not limited to change of company name) will
incur an admin fee from $10.00+ depending on the changes required.
company makes no warranties or representations that services will be uninterrupted
or error-free and the company shall not, in any event, be liable for interruptions
of service which are beyond the company's reasonable control.
company charges per call answered, rather than per message sent. Therefore,
if a caller refuses to leave their details, this would still be charged
regardless of whether a message is sent or not. The company does not charge
for calls under 15 seconds in length. This is to prevent being charged
for wrong numbers, hoax calls, automated messages, fax tones, etc. If the
client does not wish to be charged for unsolicited sales calls, the company
will endeavour to filter such calls out and not charge for them. The company
defines an unsolicited sales call as a caller who does not know the name
of the person they need to speak to and has called without being encouraged
to do so by the client or one of it's employees. If the client receives
a call/message that they feel should not be charged for, the client should
forward the message to: email@example.com;
upon receipt, the company will investigate and where appropriate, issue
a credit to the clients next invoice for the call/message in question.
request, the company is happy to provide a basic monthly call log free
of charge to support invoices/bills raised. A basic call log details calls
answered by the company. This typically consists of date, time, duration,
caller ID (if available) and called number. If the client requires any
other form of reporting and/or at different frequencies, this would be
subject to charge and should be requested in advance.
services renew automatically until cancelled by the client. It is the clients’
responsibility to cancel services prior to renewal as invoices will not
be cancelled once renewal has occurred. The client must notify the company
at least 30 days before a service is renewed if they wish to cancel that
service. Cancellations should be put in writing by email to: firstname.lastname@example.org.
Non-payment and/or not using the service does not constitute as a request
company undertakes to treat all client information as confidential. However,
should it be served with an appropriate court order, the company may be
legally required to co-operate with law enforcement agencies and required
to disclose information about the client.
client shall not, for a period of 12 months following cessation of this
agreement, cause, encourage or assist any of the company’s employees to
leave it’s services or to do anything which if done by the client would
be a breach of this agreement.
requests should be put in writing and are at the sole discretion of the
client undertakes to provide the company with all the information and co-operation
that the company may reasonably require from time to time to enable the
company to perform and observe its obligations. The client agrees with
the company not to conduct any business activities which could/is considered
as illegal, immoral or obscene and agrees not to use the company’s services
for any such purpose.
party shall be held liable to the other for any loss or damage which may
be suffered by the other party due to any cause beyond the first party’s
reasonable control, without limitation.
company reserves the right to amend or alter its scale of charges and/or
terms of business by giving the client one month’s written notice.
agreement represents the understanding between the company and the client.
By ordering any of the company’s inbound services shall be deemed as acceptance
to the Terms of Business as stated above.